Privacy policy.
This privacy notice tells you about the information we collect from you when you use our website www.blossomcofloraldesign.co.uk. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who Are We?
We are Blossom Co Floral Design Limited. Our address is Blossom Co Floral Design, 8 Boyce’s Avenue, Clifton, Bristol, BS8 4AA. You can contact us by post at the above address, by email at contactus@blossomcofloraldesign.co.uk or by telephone on 0117 329 4070.
We are not required to have a data protection officer so any enquiries about our use of your personal data should be addressed to the contact details above.
How We Use Your Information
When you use our website
When you submit an enquiry on our website
When you purchase a product on our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy
When You Use Our Website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help make your user experience better. For more information about our use of cookies, please see our cookie policy.
When You Submit An Enquiry Via Our Website
When you submit an enquiry via our website we ask you for your name, contact telephone number and email address. We use this information to respond to your enquiry, including providing you with any requested information about our products and our services. We may also email you several times after your enquiry in order to follow up on your interest and to ensure that we have answered it to your satisfaction. We will do this based on legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed as an email which is hosted by google within the European Economic Area (EEA). We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for two year, after which they are securely archived and kept for seven years when we delete them.
When You Purchase A Product From Our Website
When you purchase a product from us online, we ask you for your name, address, contact telephone number, email address and debit/credit card information. We also record your IP address, which is the address of your computer on the internet. We will use your information to verify your debit/credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do so by law.
Your information is stored on our website, which is based within the European Union. Your debit/credit card details are passed to a third party payment processor which is based worldwide and is certified to PCI compliant. We do not retain your credit card information.
We do not use the information you provide to make any automated decisions which might affect you.
We keep your order information for an indefinite period, as the licenses we sell for our products does not expire.
Your Rights As A Data Subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that data at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine readable format so that you can transfer it to another provider.
If we are processing your data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information in the Who Are We section of this policy.
Your Right To Complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them.
Updates To This Privacy Policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t identified previously, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.
Cookie Policy
We use cookies on this website in a number of ways including the checkout process so the page remembers the product(s) you have chosen. We also use cookies to tailor your shopping experience to your needs whilst also making your visit to our website more efficient. This is done by collecting certain pieces of personal data about you in a small data file known as a cookie and stored on your computer/internet device. Please note that this is a very common practice with websites and that a cookie cannot harm your computer in any way. The data we store does not contain transactional information such as credit card details and is also encrypted.
It is important to understand you will not be able to order from our website if you do not accept the cookie we place on your computer. To make sure you can accept cookies, you can check your browser settings.
Blossom Co Floral Design Limited considers the settings you have selected in your browser as your consent for us to issue you with cookies. If however you decide you do not want to order from us and also want to turn off the ability to accept cookies you can find details of how cookies are enabled on your browser by checking the help category of your browser. By doing this you will still be able to browse our website and contact us by email.